What size am I?
How do I order online?
How do I order by phone, fax or email?
How can I check my items?
How do I know if my order has been accepted?
How long for delivery?
What do I do concerning returns?
Who do I contact with any questions?
How do I order?
How do I know if something is available?

What Size Am I?

All of our maternity clothes are fit tested on actual pregnant ladies to ensure that they are comfortable, value for money and will continue to fit you throughout your pregnancy and in many cases for a while afterwards.  Through contact with so many pregnant ladies we are aware that everyone’s bump is different and have therefore endeavoured to design clothes that adjust to fit you as you grow and change shape.  Therefore please order the size you were before you were pregnant, although if you have any doubts, please do not hesitate to contact us on 0844 800 0478, or email us at sales@cravematernity.co.uk for a prompt reply.

 

Our philosophy at Crave Maternity is that shopping for maternity clothes should be as fun and easy as shopping for regular clothes.  Therefore we have designed the site to be as user friendly as possible showing both lifestyle shots of pregnant models wearing the clothes and studio shots to enable you to see more details.   Shopping for our maternity clothes online is designed to be quick, easy and secure - please  click here for detailed information on how to use our secure site for browsing and shopping. 

How can I check my items?

To check the items in your basket, click on the ‘My Shopping Bag' box at the top of each page.

How do I know if my order has been accepted?

You will receive a confirmation email from Crave Maternity, shortly after completing your order.  Please note that depending on the security levels of your computer this email may go to your junk box or even be rejected by your server.  Increasingly Internet Service Providers (ISPs) are using more sophisticated filtering systems to stop spam reaching our in boxes and this means that they occasionally intercept genuine emails, such as ours.  In many instances neither we nor you are notified that this has happened.   To guard against this, please add Crave Maternity to your list of trusted senders. 

If you are uncertain whether your order has been received then please email sales@cravematernity.co.uk to confirm if we have received your order.

How long for delivery?

We know how important receiving your items quickly is to you and therefore we aim to despatch all orders, where items are in stock, within 48 hours.  We use either Royal Mail Recorded Delivery or Parcelforce signed for to ensure as speedy a delivery as possible.  Since your order is sent out requiring a signature we are happy to deliver to a different address to the billing address.  Please specify this in the delivery section prior to completing your order.  Should Royal Mail or Parcelforce attempt to deliver your package and there not be anyone available to sign for it, they will leave a card through the door so that you can call to re-arrange delivery or you can pick it up from your local depot.

My parcel has not arrived, what should I do?

Although we use a recorded delivery service which should ensure your parcel reaches you within 3 working days after the date of despatch, parcels do on occasion not arrive within the timescale expected.  This is rare and in the event of this happening we will endeavour to find out where it is within the postal network for you.  Unfortunately we cannot deem a parcel as missing until 10 working days from the date of despatch

What do I do concerning returns?

All orders should arrive with both an invoice for the items within that parcel and a despatch note which has a returns form on the back.  Please complete the Returns form and put it inside the parcel with the item/s you wish to return.  Please state on the form whether you require an exchange or a refund.  Items must be returned unworn and in perfect condition within 14 days from date of despatch.

Do I have to pay returns postage?

Yes, regretfully this is a direct cost and cannot be refunded.  For your own security we do recommend that you obtain as a minimum a proof of postage certificate from the post office as we cannot be held responsible for parcels lost on return to us.

I have received an incorrect/damaged item, what should I do?

Occasionally we accidentally make a mistake and are very sorry for the inconvenience this may cause you.  Please return the items to us by Royal Mail having obtained a proof of postage and enclosing the returns form with details of the mistake or a note for our attention, both stating the cost of returning the items to us.  Upon receipt we will refund the postage and arrange delivery of the correct item.

Have you received my return?

All returns are opened and checked on the day they are received however it may take a couple of days for the information to be available to the customer services agent.  Regretfully at this time we are unable to acknowledge that the return has been received automatically but should you wish confirmation please email us at sales@cravematernity.co.uk, stating your order number for reference.

How long before I receive my exchange?

We aim to have your exchanged item delivered to you within 7 days.  Should the item you require be out of stock we will contact you to offer a replacement or discuss what you would like us to do for you.

How long before I receive my refund?

Refunds are processed weekly and therefore we say to allow up to 28 days for this to show on your credit card statement.

I have items on back order but the due in date has passed?

Unfortunately due to the many different elements involved in the process of making garments, delays do sometimes occur.  Whilst we do try to keep all customers updated in the event of delays should you wish to enquire about a particular item please do not hesitate to contact us either by phone 0844 800 0478 or by email at sales@cravematernity.co.uk.

Who do I contact with any Questions?

If you have any queries or comments, please email us at sales@cravematernity.co.uk or write to us at First Floor, Manor House, 14 Market Street, Lutterworth, Leicestershire, LE17 4EH.

Ordering and pricing

Shopping with Crave Maternity couldn’t be easier. There are five ways for you to order:

• browsing our maternity clothes online at www.cravematernity.co.uk
• by phone: 0844 800 0478 (international: 44 1455 558574) 

• by fax: 0844 800 0479 (international: 44 1455 556039) or

• by email: sales@cravematernity.co.uk 

• by visiting our Flagship store on Kings Road, London

Shopping online is designed to be quick, easy and secure - please click here for more information on how to use our secure site for quick and easy browsing and shopping.

  Availability

Our website and sales staff should be able to give you up accurate information on our stock levels. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates. In the unlikely event that the goods are subsequently unavailable, we will send you notification by telephone or e-mail